All Collections
Matching and Messaging
I was chatting with someone, my chat just disappeared? What Happened?
I was chatting with someone, my chat just disappeared? What Happened?
Joshua avatar
Written by Joshua
Updated over a week ago

There are a couple of reasons why a chat convo disappears from your list.

  1. The other user has removed you from his/her list (chat will be transferred to archived list).

  2. The other user has been banned from the app  (chat will be transferred to archived list and a banned user indicator is visible).

  3. The other user permanently deleted his/her account (chat will be gone and will leave no trace in the app).


Can you also tell us the name of your donor so we can confirm if his/her account was deleted. Otherwise, check your archived list to see if the user is there.

Did this answer your question?